Responsible Gaming at bj99 — Play Safe, Stay in Control
bj99 is committed to providing a safe, fair, and transparent environment for every player in Bangladesh. We believe gambling should always be entertaining — and never a source of financial or emotional harm. Our responsible gaming programme gives you the tools, resources, and support you need to keep your gaming experience positive and within your personal limits.
Why Responsible Gaming Matters to bj99
At bj99, we serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and we take our duty of care to every one of those players seriously. Gambling is meant to be a leisure activity, enjoyed responsibly within means that each individual is comfortable with. The moment gambling stops being fun and starts becoming a compulsion, a financial burden, or a source of anxiety, it has crossed into problem gambling territory.
bj99 invests in responsible gaming technology, player education, and round-the-clock support so that every registered player has access to the protective tools they need. We do not chase compulsive behaviour — we actively try to detect and interrupt it. Our platform is equipped with automated monitoring systems that flag unusual patterns in betting frequency, stake escalation, and time spent gambling, and our support team is trained to respond with sensitivity and speed.
Every player who registers with bj99 must be 21 years of age or older. This is a firm requirement, enforced through our KYC identity verification process, and it reflects our unwavering commitment to keeping the bj99 platform free from underage gambling.
Parental Controls: If you share a device with anyone under the age of 21, we strongly recommend activating parental control software on that device to prevent access to gambling websites. bj99 supports the use of filtering tools and can provide guidance on commonly used parental control applications upon request.
Six Pillars of bj99's Responsible Gaming Programme
Every feature and policy in our responsible gaming framework is built around these six foundational commitments to player safety.
Age Verification
bj99 verifies the age of every player at the point of registration using government-issued identity documents (NID, passport). No Account is activated without confirmed proof that the applicant is 21 years of age or older. Ongoing re-verification may be requested at any time as part of our KYC compliance obligations.
Deposit Limits
Players may set daily, weekly, or monthly deposit limits directly from their Account settings panel. Once a deposit limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours. Reducing a limit takes effect immediately; increasing a limit requires a waiting period to protect players in a moment of impulse.
Session Time Limits
Set a maximum session duration for your gambling activity. Once your session timer expires, you will be automatically logged out of the bj99 platform. You may also enable on-screen session reminders that notify you of how long you have been playing at 30-minute or 60-minute intervals, helping you stay aware of time spent on the platform.
Time-Out Feature
If you need a short break from gambling, bj99's time-out feature allows you to suspend your Account for a period of your choice — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. All pending withdrawals continue to be processed normally. At the end of your chosen period, your Account is automatically reactivated.
Self-Exclusion
For players who recognise that their gambling has become a problem, bj99 offers a comprehensive self-exclusion programme. Self-exclusion closes your Account for a minimum of 6 months and can be extended up to 5 years or set as permanent. During the self-exclusion period, bj99 will also suppress all marketing communications directed at your registered contact details.
Reality Checks
bj99's reality check feature displays a summary of your current session — total time played, total amount wagered, and net session result — at configurable intervals. This transparent record helps you make informed decisions about whether to continue playing or take a break, based on real data rather than the subjective feeling of being "on a streak".
How to Activate bj99's Safety Tools
Every safety tool described below is accessible directly from your bj99 Account dashboard. No need to contact support — you are in control.
Setting Deposit Limits
Log in to your bj99 Account and navigate to the "Responsible Gaming" section of your Account settings. Select "Deposit Limits" and choose daily, weekly, or monthly. Enter your preferred maximum amount in Bangladeshi Taka (৳). Your new limit takes effect immediately. You may reduce it at any time; increases take 24 hours to activate.
Instant ActivationEnabling Session Timers
From the "Responsible Gaming" menu, select "Session Time Limit". Choose a maximum session duration between 30 minutes and 8 hours. When your session reaches the limit, you will receive a final 5-minute warning notification before being automatically logged out. You can also enable pop-up reminders every 30 or 60 minutes without a hard session cap.
CustomisableActivating a Time-Out
Select "Time-Out" from the Responsible Gaming menu. Choose a duration of 1 day, 3 days, 7 days, 14 days, or up to 6 weeks. Confirm your selection and your Account is suspended immediately. You will receive a confirmation email. Your Account balance is preserved and withdrawals remain accessible during the time-out period.
1 Day – 6 WeeksRequesting Self-Exclusion
Self-exclusion is our most serious protection tool and is intended for players who feel they have lost control of their gambling. Select "Self-Exclusion" from the Responsible Gaming menu or contact our live chat support team directly. Minimum exclusion period is 6 months. Permanent exclusion is also available. Marketing emails are suppressed immediately upon activation.
Min. 6 MonthsSigns That Gambling May Be Becoming a Problem
Problem gambling can develop gradually. Recognising these warning signs early gives you the best chance of addressing the issue before it causes serious harm to your finances, relationships, or mental health.
Chasing Losses
Continuing to gamble — often with larger bets — in an attempt to recover money that has already been lost. This pattern rarely results in recovery and usually leads to larger losses.
Gambling Beyond Your Means
Wagering money that is set aside for essential expenses such as rent, groceries, utility bills, bKash transfers to family, or school fees. Gambling should only ever be funded from disposable, non-essential income.
Inability to Stop
Repeatedly attempting to reduce or stop gambling but finding it impossible to follow through. If you have told yourself "this is the last bet" multiple times without success, this is a significant warning sign.
Concealing Gambling Activity
Hiding betting transactions, lying to family members about how money is being spent, or feeling shame or guilt about the amount of time and money dedicated to gambling.
Neglecting Responsibilities
Missing work commitments, family obligations, or social engagements because of time spent gambling. Gambling beginning to take priority over professional or personal responsibilities is a serious indicator of problem behaviour.
Borrowing to Gamble
Taking loans, using credit cards, borrowing from friends or family, or drawing on emergency savings specifically to fund gambling activity. Financial borrowing for gambling purposes is a clear sign that the activity has moved beyond healthy entertainment.
Gambling as an Escape
Using gambling as a primary coping mechanism for stress, depression, anxiety, loneliness, or family difficulties. When gambling becomes an emotional escape rather than a leisure activity, the risk of problem gambling increases significantly.
Escalating Stakes
Feeling the need to gamble with progressively larger amounts of money in order to experience the same level of excitement or thrill. Tolerance-building in gambling mirrors patterns seen in other addictive behaviours and should be taken seriously.
Mood Dependent on Outcomes
Experiencing extreme emotional highs after winning and severe distress, irritability, or depression after losing. Healthy gambling maintains emotional equilibrium regardless of outcome; problem gambling creates emotional dependency on results.
If you recognise any of these signs in yourself or someone you care about: Please use bj99's self-exclusion or time-out tools immediately, and contact our 24/7 support team via live chat or at [email protected]. Our team is trained to assist with compassion and confidentiality. Seeking help is a sign of strength, not weakness.
Ask Yourself These Questions
The following questions are adapted from established problem gambling self-assessment frameworks. Answer honestly. If you answer "yes" to three or more of these questions, we strongly recommend contacting bj99 support to discuss the responsible gaming tools available to you, or reaching out to a professional counselling service.
Confidential: This self-assessment is for your personal use only. bj99 does not monitor or record your responses to this checklist. It is provided solely as an educational tool to help you reflect on your gambling habits.
Do you spend more money gambling than you originally planned? Looking back at your last five gambling sessions — did you consistently exceed the budget you set for yourself before starting?
Have you tried to cut back on gambling but found it difficult? Have you made a decision to stop or reduce your gambling and then found yourself unable to stick to that decision within days or weeks?
Do you gamble to escape stress, anxiety, or personal problems? Is gambling your first instinct when you are feeling worried, depressed, overwhelmed, or bored?
Have you lied to family or friends about how much you gamble? Have you minimised, concealed, or been dishonest about the time or money you spend on bj99 or any other gambling platform?
Has gambling caused financial difficulties for you or your household? Have you been unable to pay bills, fund essential purchases, or meet family financial obligations because of gambling losses?
Do you feel restless, irritable, or anxious when you are not gambling? Has the absence of gambling — even for a short period — caused noticeable discomfort, preoccupation, or mood changes?
Have you ever borrowed money or sold possessions to fund gambling? Regardless of whether you later repaid any amounts owed, have you ever taken on debt specifically in order to continue gambling?
You Are Not Alone — bj99 Support Is Here
Whether you need to set a limit, request a time-out, or talk to someone about a gambling concern, bj99's support team is available around the clock and always ready to help with sensitivity and discretion.
24/7 Responsible Gaming Support
bj99's dedicated support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. You can reach us via the live chat feature inside your Account dashboard (average response time under 2 minutes) or by email. All responsible gaming requests are treated with strict confidentiality. There is no judgement — only assistance.
Please use the subject line "Responsible Gaming Request" when emailing. Include your Account username and a brief description of how we can help. We will respond within 2 hours.
Live Chat — Fastest Route
Open your bj99 Account dashboard and click the live chat icon in the bottom-right corner. Our agents are specially trained in responsible gaming assistance. Average first-response time is under 2 minutes, at any hour of the day or night, Bangladesh Standard Time (UTC+6).
Email Support
Send a detailed description of your situation to [email protected] with the subject "Responsible Gaming Request". Our responsible gaming team will review your message and respond within 2 hours, regardless of the time your email is received. All correspondence is treated as strictly confidential.
Account Self-Service Tools
Many responsible gaming actions — including deposit limits, session timers, reality checks, and time-outs — can be activated instantly without contacting support. Log in to your bj99 Account and navigate to Account Settings → Responsible Gaming to access all self-service tools at any time.
Play Responsibly — Enjoy bj99 on Your Own Terms
bj99 is built for adults in Bangladesh who enjoy cricket betting, live casino games, slots, Dragon Tiger, and American Football wagering as a form of entertainment. Set your limits, use our safety tools, and play with confidence. 21+ only. Please play responsibly.